Concrete systems, concrete results.

Before

New enquiries arrived by email and web form, then were manually re-typed into the practice management system.

Problem

20 hours per week spent on intake and document handling, with an average 2-day first response.

Solution

AI intake agent, document extraction pipeline and CRM integration with human approval checkpoints.

Result

Centralised, searchable matter data and a first response measured in minutes.

Before

Leads from four portals landed in a shared inbox and were assigned manually during office hours.

Problem

Response times between 3 and 20 hours, and a large share of enquiries never followed up.

Solution

Instant AI qualification on every channel, automatic CRM creation and agent routing by criteria.

Result

Every enquiry answered in under a minute and routed to the right agent with full context.

Before

Tickets from email, chat and marketplaces handled by five people during business hours.

Problem

First response up to 8 hours and a backlog every Monday morning.

Solution

Knowledge-grounded support agent with order-data access, live in five languages.

Result

Repetitive tickets resolved automatically, with human agents handling escalations only.